Is the attempt to understand others a form of value judgement?

In a recent conversation and in an attempt to understand others, i found myself not able often understand the actions or behaviors of others to leading to a sense of mind numbness. If i am not able to understand the actions of others, i find that i am in a state of not understanding and my mind/brain attempts to make sense of it. This can be extremely vicious since i am unable to let go and i often find myself in an infinite loop of sorts which in many situations is very demotivating, depressing and saddening. - Should i not attempt to understand the behaviors of others especially if they have cause harm be it mental, physical or emotional? - If i do not understand their actions, how does one approach the individual? - If i *did* understand, is it a form of value judgement? - If i were to abandon the choice to understand, is it a form of value judgement? **Examples** - This are real-world situations i have faced - For example, if i were approached by an individual who had traumatized another and my inability to reconcile their behavior made it highly saddening as to why one would hurt another? - Another example is when i find others taking a short term view of situations or simply not working with others in a cohesive manner (looking after their own interests). - The unwillingness to help when help is sought or to forsake other priorities when attention is needed in other areas I am unsure what the Buddha would do in situations such as these. If he were approached by a murderer for example, what would the Buddha's do, say, not say, etc?